Contact Us

At Kicks Vault SA, your satisfaction is our top priority. Whether you have a question about our products, your order, or our store policies, we’re here to help.

How to Reach Us
📧 Email: kicksvaultsa@gmail.com
Our customer support team will respond to all inquiries within 24–48 business hours.

Business Hours
Monday – Friday: 9:00 AM - 5:00 PM
Closed on weekends and public holidays.

Response Time
We do our best to reply as quickly as possible. Please note that during busy periods, responses may take slightly longer - but we’ll make sure you’re assisted.

Thank you for choosing Kicks Vault SA. Your feedback and questions help us serve you better.

Frequently asked questions
1. How long does delivery take?

Delivery usually takes 2–5 working days depending on your location in South Africa.
2.What if I receive the wrong item?

If you receive the wrong item, don’t stress -we’ll make it right. Just email us at kicksvaultsa@gmail.com, and our team will help you with a quick exchange or refund.
3.Can I pay later with Payflex?

Yes! With Payflex, you can shop now and split your payment into 4 interest-free installments. It’s quick, safe, and makes buying your favorite sneakers more flexible.
4. Are your products authentic?

Absolutely — all our sneakers are 100% authentic and sourced from trusted suppliers. We take pride in offering only genuine products so you can shop with confidence.
5. Is it safe to order online?

Our site is 100% secure for all purchases. We use the latest encryption technology to protect your information, and we never share your details with any third parties without your consent.